Frequently Asked Questions
Call Before You Dig!!!
Contact Diggers Hotline before you dig. Don’t dig up more than you bargained for!
A call to 811 connects you with the Nebraska One-Call Notification System when you can request the location of underground facilities. Nebraska law requires that everyone planning to excavate)or otherwise disturb the ground) must first call the state one-call notification center at least two business days, but not more than 10 days, before the work is scheduled to start. Except in emergencies, Locate Request made after 6:00 pm Central Time, or on weekends and holidays, will not be dispatched until 7:00 am the next business day. This service is available 24 hours a day, 7 days a week, and is a free call.
To contact Digger’s Hotline call 8-1-1, or toll free 1-800-331-566. You can also access the Diggers Hotline website at: www.ne-diggers.com.
Telephone Wiring Installation
Hamilton Telecommunications will install and repair the wiring inside your home or business. For information call our Business office at 402-694-5101.
Telephone Set Problems
Unplug the telephone and plug another telephone into that jack. If the second phone doesn’t work, the problem may be in the telephone wiring in your home or leading to your home. You can exchange defective telephones leased from Hamilton for another telephone. Return customer-owned phones to the original supplier or follow the instructions on the warranty. If you ask for a Hamilton repair technician to visit your premises and the problem is in your equipment rather than Hamilton’s, you will be assessed a premise call charge.
Inside Wiring Problems
Plug a telephone into the jack nearest to where your telephone line comes into your premises. If the telephone works there but nowhere else, the trouble is probably with your inside wiring.
If you have subscribed to Hamilton’s Inside Wire Protection Plan, there will be no additional charge to have Hamilton Telecommunications repair your wiring problem. If you do not subscribe to the plan, you can have Hamilton repair the wiring for an additional charge, repair it yourself or have another contractor do it for you.
Trouble Outside Your Premise
If you are unable to determine the source of your telephone problem, call repair service at 611. We will test the line and determine whether the problem is in our lines and equipment or in your phone or inside wiring. Hamilton Telecommunications will repair any problems outside your residence at no charge.